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STAFFING
Lisa Moschkau, RN, BSN, MASL
5 OR Border Control Tips for Vendors
Keep sales reps in line when you let them behind closed doors.
S
ales reps might have the same
goals as you do — great
PERSONALITY PLUS Reps can be
gregarious sorts who know how to
capitalize on the
relationships they
develop with
surgeons and staff.
patient outcomes, pleasing surgeons and making money — but
that doesn't mean they'll follow
the rules when you let them
behind closed doors. Here's how to ensure that they do just that.
1
Demand professionalism. Expect reps to understand and follow
such core competencies as HIPAA requirements, bloodborne
pathogen guidelines, infection control basics, fire safety and aseptic
technique, to name a few. Are they adequately trained or are you making assumptions about their knowledge of surgical protocols? Do you
monitor their behaviors to ensure that they act accordingly around
your staff and surgeons?
Prepare folders containing your policies and
procedures, and have them sign off that
they've read the contents and agree to follow
the rules before being allowed in the ORs.
Outside credentialing agencies that provide
vendor education, liability insurance, vaccine
2 2 | O U T PAT I E N T S U R G E R Y M A G A Z I N E | A P R I L 2 013
OUTSIDE HELP
Vendor
Credentialing
Services
3
firms that will credential
your sales reps and give
you peace of mind knowing who's walking through your
doors.
• Vendormate / vendormate.com
• VCS / vcsdatabase.com
• RepTrax / reptrax.com
