Outpatient Surgery Magazine

Marking Madness - April 2013 - Subscribe

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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Page 21 of 157

OSM560-April_DIGITAL_Layout 1 4/5/13 2:27 PM Page 22 STAFFING Lisa Moschkau, RN, BSN, MASL 5 OR Border Control Tips for Vendors Keep sales reps in line when you let them behind closed doors. S ales reps might have the same goals as you do — great PERSONALITY PLUS Reps can be gregarious sorts who know how to capitalize on the relationships they develop with surgeons and staff. patient outcomes, pleasing surgeons and making money — but that doesn't mean they'll follow the rules when you let them behind closed doors. Here's how to ensure that they do just that. 1 Demand professionalism. Expect reps to understand and follow such core competencies as HIPAA requirements, bloodborne pathogen guidelines, infection control basics, fire safety and aseptic technique, to name a few. Are they adequately trained or are you making assumptions about their knowledge of surgical protocols? Do you monitor their behaviors to ensure that they act accordingly around your staff and surgeons? Prepare folders containing your policies and procedures, and have them sign off that they've read the contents and agree to follow the rules before being allowed in the ORs. Outside credentialing agencies that provide vendor education, liability insurance, vaccine 2 2 | O U T PAT I E N T S U R G E R Y M A G A Z I N E | A P R I L 2 013 OUTSIDE HELP Vendor Credentialing Services 3 firms that will credential your sales reps and give you peace of mind knowing who's walking through your doors. • Vendormate / vendormate.com • VCS / vcsdatabase.com • RepTrax / reptrax.com

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