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BEHIND CLOSED DOORS
Paula Watkins, RN, CNOR
BUDGET CLASS Where Dr. Leatherstrap
administers anesthesia and Dr. Shortstraw
uses the techniques he perfected 70 years ago.
M
aybe this isn't what those
conference speakers mean
when they talk about what we can
learn from the airline industry, but
hospitals and surgery centers
could make an efficient profit by
offering different levels of patient
care.
We'll start at check-in. A shuttle
service brings you to our door,
Enjoy Your Stay
for a small fee. Don't forget to tip
From luxury class to budget class,
for our handling of your baggage
new options for surgical consumers.
(in every sense of the word). At the
registration desk, our smiling, experienced staff aren't paid nearly
enough to collect your insurance and financial information. Please
have a seat. You'll soon be guided to the accommodations you requested and are willing to pay for.
• Luxury class. A room with a view ... of the physicians' parking lot.
Look at all the expensive cars! The room has a door, too, for the privacy you deserve. Your bed is made with 320-thread-count Egyptian cotton linens and plush pillows. Our comfy gowns provide full coverage
to even our largest patients. You've chosen your surgeon from his
cover story in JAMA. The RN providing your care has an MBA, and is
recording the details of your care on a tablet computer. After surgery,
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