Outpatient Surgery Magazine

Marking Madness - April 2013 - Subscribe

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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Page 155 of 157

OSM560-April_DIGITAL_Layout 1 4/5/13 2:33 PM Page 156 BEHIND CLOSED DOORS Paula Watkins, RN, CNOR BUDGET CLASS Where Dr. Leatherstrap administers anesthesia and Dr. Shortstraw uses the techniques he perfected 70 years ago. M aybe this isn't what those conference speakers mean when they talk about what we can learn from the airline industry, but hospitals and surgery centers could make an efficient profit by offering different levels of patient care. We'll start at check-in. A shuttle service brings you to our door, Enjoy Your Stay for a small fee. Don't forget to tip From luxury class to budget class, for our handling of your baggage new options for surgical consumers. (in every sense of the word). At the registration desk, our smiling, experienced staff aren't paid nearly enough to collect your insurance and financial information. Please have a seat. You'll soon be guided to the accommodations you requested and are willing to pay for. • Luxury class. A room with a view ... of the physicians' parking lot. Look at all the expensive cars! The room has a door, too, for the privacy you deserve. Your bed is made with 320-thread-count Egyptian cotton linens and plush pillows. Our comfy gowns provide full coverage to even our largest patients. You've chosen your surgeon from his cover story in JAMA. The RN providing your care has an MBA, and is recording the details of your care on a tablet computer. After surgery, 1 5 6 | O U T PAT I E N T S U R G E R Y M A G A Z I N E | A P R I L 2 013

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