Outpatient Surgery Magazine

Marking Madness - April 2013 - Subscribe

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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Page 138 of 157

OSM560-April_DIGITAL_Layout 1 4/5/13 2:32 PM Page 139 in our ORs. The assessment revealed our team had to overcome some common barriers, perhaps a few of which look familiar. • Language. Some staff members speak Spanish as their first language, and some foreign-speaking patients don't fully understand what they're being told and therefore can't participate fully in pre-op time outs. • Personal issues. Fights with spouses, children home sick, an ailing parent, financial difficulties — these anxieties can raise individuals' stress levels, further adding to the challenges of creating a harmonious, high-functioning team. • Ownership stakes. You have to consider the anthropology behind the different tribes in the perioperative setting and help each group understand the needs and views of the others. Implementing the solutions Bring together the key stakeholders in your ORs — nurse managers, surgical nurses, surgical techs, anesthesia providers and surgeons — as well as staff from pre-op and recovery areas. Teach everyone — from junior-level, new employees to senior staff and surgeons — how to communicate in constructive ways that successfully change behavior. Key points to keep in mind: • Perception is everything. The person you're communicating with may misconstrue the message's intended meaning. Your perception of the conversation is based on your reality at that moment (perA P R I L 2 013 | O U T PAT I E N T S U R G E R Y M A G A Z I N E | 1 3 9

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