ants can help with
the facility's overall
workflow. For exam-
ple, they might sug-
gest having patients
check in at a kiosk,
on a tablet or on
their personal
devices to speed the
registration process
and improve their
overall experience
on the day of sur-
gery.
In today's consumer-driven market, it's important to have that com-
petitive edge with a differentiated patient experience that will make
them want to choose your center over another one. A simple way to
achieve that aim is to ask patients what they would want in a facility
and engage them in the design process. Their suggestions could sur-
prise you, and often their ideas are inexpensive to include into the
final design.
4. Plan for capital purchases
Get your medical equipment planner on board as the facility's
design is taking shape so you can make decisions on major med-
ical equipment early on, because the size and infrastructure needs
of big-ticket items could impact the overall structure of your facili-
ty. Select specific makes and models, but wait to make purchases
until almost the last possible moment. This will help with your
overall cash flow and ensure you'll purchase the latest technology
F E B R U A R Y 2 0 2 0 • O U T PA T I E N T S U R G E R Y. N E T • 7 1
• MOCK UP Using cardboard scale-sized models during design workshops is an effec-
tive and inexpensive way to maximize space and workflow.
