Also remember that kindness and generosity go a long way. "Little
courtesies like giving surveyors the business cards of the staff mem-
bers they talk to is a nice touch," says Ms. Geier. "Also, having med-
ical directors present during the survey shows they have an interest in
what's going on and makes a good impression."
During your next survey, be prepared to provide surveyors with the
information they want, but don't forget to show off your facility and
staff, and don't hesitate to share your passion for them both.
OSM
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