say, 'I didn't know that you did all that.'"
When people from different departments and roles start talking, they
break down silos and begin to understand how the entire instrument
care process works and how their roles fit into the big picture.
"The people who
do the work are the
subject matter
experts who know
what their processes
are," says Dr. Mandel.
"They just need
somebody to help
them change their
way of thinking, the
way that they look at
a problem and how
they can solve it.
"Respect the opin-
ions of the people
who are doing the
work. It's their
expertise that's cru-
cial to driving the
changes that will
result in real improve-
ment, and they're the
ones who will sustain
it."
• Build a bond.
There's a disconnect
3 6 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • N O V E M B E R 2 0 1 9
800 -225-1195 • www.katena.com
Don't be surprised by a broken or underperforming
instrument in the OR.
®
KI-Adv-022819-Rev0
During an ACT assessment our experienced Territory Managers will:
Examine and ASSESS the overall health of your instrument sets
Make recommendations to CORRECT and/or repair
"Surprises" come at a price:
• OR downtime
• Surgeon dissatisfaction
• Risk to patient outcome
• Staff time and morale
This
is
a
FREE
semi-annual
service
e surprised by a broken or underperforming
ment in the OR.
ory Managers will:
nt sets
rprises" come at a price:
• OR downtime
• Surgeon dissatisfaction
• Risk to patient outcome
• Staff time and morale
Th Th This
is
is
a
FR FR FREE
se semi-annua
ual
l l
service
Register to request
an ACT today
Be proACTive!
We will assess your ophthalmic surgical sets.
Introducing
ACT - Assess - Correct - Tune
