1 8 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • N O V E M B E R 2 0 1 9
O
ur surgery center
doesn't have a cafe-
teria, so family mem-
bers who were waiting for
their loved ones in surgery
used to leave if they wanted a
quick bite to eat. When sur-
geons would head out to the
waiting room to give updates
on patients' surgeries, family
members wouldn't always be there to
hear the news. To keep family members
happy and present, we installed a cof-
feemaker in the waiting room and keep
a snack basket filled with treats. Staff
members take turns going to local
wholesale stores to buy multipacks of
crackers, cookies and little cupcakes.
When supplies are low, we send out an
email to request that someone refills the basket. Sharing the nominal
cost to keep snacks on hand is a small price to pay for increasing the
satisfaction of our patients' family members — they appreciate the
personal touch of staff supplying the snacks for them — and helping
to ensure they're on site when surgeons need to talk to them.
Quanda Custis-Bozman, RN, MSN, CNOR, RNFA
Beebe Outpatient Surgery Center
Rehoboth Beach, Del.
qcustis@beebehealthcare.org
FOOD FOR THOUGHT
Staff-supplied Snacks Really Satisfy
• GOOD EATS Team members at Beebe Outpatient
Surgery Center take turns keeping the waiting
room's snack basket filled.
Beebe
Outpatient
Surgery
Center
Ideas Work
That
