N O V E M B E R 2 0 1 9 • O U T PA T I E N T S U R G E R Y. N E T • 9
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2. CLINICAL CRUSADERS Melony
Prince, BSN, RN, CNOR, at Littleton
(Colo.) Adventist Hospital (left), and
Janelle Casanave, RN, of Kaiser
Permanente in San Jose, Calif., capti-
vated the audience with stories of
how they battled to rid their ORs of
surgical smoke.
3. EXPERT ADVICE Kim Schaap, MD,
an orthopedic surgeon who operates
at St. Cloud (Minn.) Surgical Center,
addressed a packed room during the
special joint replacement workshop
on the conference's
opening morning.
4. VOICE OF REASON Douglas Noll, JD,
MA, a mediator and conflict resolu-
tion expert based in Clovis, Calif, dis-
cussed the essential elements of
conflict resolution and shared the
secret to calming angry colleagues in
a matter of seconds.