Outpatient Surgery Magazine

Unsung Heroes - November 2019 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://outpatientsurgery.uberflip.com/i/1183510

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Page 41 of 146

dings. The following advice from administrators who passed their inspections with flying colors and insider's tips from an accreditation surveyor will have you heading into surveys confident that you'll be ready to handle whatever comes your way. 1. Welcome without waiting The most important thing to remember when greeting your surveyor is to make sure they're not left sitting in the reception area for too long before they get started, according to surveyor Ann Geier, RN, MSN, CNOR, CASC, chief nursing officer at Surgical Information Systems in Alpharetta, Ga. "Any longer than 10 minutes, and the sur- veyor will believe something is wrong," she says. "It's OK to let staff know when the surveyor arrives, but surveyors expect everyone to be ready to go and don't want to wait around." It's also important to provide surveyors with a private and spacious (if possible) room to serve as their temporary workspace. "Don't put surveyors in a staff break room because it's a public space, and they don't want to be interrupted while they work," adds Ms. Geier. 2. Know the standards The surveyors will be following their organization's standards, so be sure to familiarize yourself with the expectations of the accrediting body that's conducting your survey. (Accreditors should be able to provide you with a survey preparedness guide.) Still, the best way to prepare for a survey is to maintain the required standard year-round. Individual surveyors have their own styles and areas they tend to focus on, but addressing the following topics is a good basis for preparing for your next survey. • Safety and security. Surveyors will review policies and proce- dures and make sure drills are conducted and designed to protect 4 2 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • N O V E M B E R 2 0 1 9

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