patients rated their child's experience at hospitals as excellent. Only
43% of non-English speakers did. Strikingly, 43% of black patients said
nurses talked in front of their children as though they weren't there.
That experience was shared by only 11% of white patients.
2
A 1,500-patient study by researchers at the University of Southern
California found that 17% of patients feel judged or stereotyped by
healthcare providers. Those same patients tended to mistrust their
doctors, rate their health as poor and have a higher incidence of
hypertension and depression.
3
The 2015 U.S Transgender Survey revealed that a third of all trans-
gender patients who saw a healthcare provider had at least one nega-
tive experience, including being refused treatment, verbally harassed,
physically or sexually assaulted, or having to teach the provider about
transgender people in
order to get appropri-
ate care. Nearly a
fourth did not see a
doctor when they
needed to because of
fear of being mistreat-
ed as a transgender
person.
4
The problem is not
just bias from physi-
cians. Focus groups
with African
American, Latino,
Native American and
Pacific Islander
patients revealed that
N O V E M B E R 2 0 1 9 • O U T PA T I E N T S U R G E R Y. N E T • 1 1
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