Outpatient Surgery Magazine

Staff & Patient Safety - October 2019 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://outpatientsurgery.uberflip.com/i/1175224

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Page 77 of 78

How does writing names and roles on caps improve patient safety? It simply improves the ability of staff members to remember one another's first names, which is great for developing camaraderie and addressing someone directly. When we hear our name, we focus on it despite the noise and conversations around us. Addressing colleagues by name when providing instructions in a busy OR leads to more rapid task completion. Unfortunately, even when we're not distracted, we typically remember only 30% of names after first introduction. That's why writing names on caps is important. Does noting names and roles also build trust between patients and staff? Absolutely. Patients meet several staff members when they enter the OR. It's comforting and creates personal connections when they see the names and roles of the many masked faces who are caring for them. We've received feedback from all over the world, and one intriguing survey indicated that staff who displayed their names and roles on their caps were much more willing to speak up when they saw a safety-related problem. How do you feel about the remarkable response to the movement you started? I'm certainly inspired. We need to redesign surgical care on the prem- ise that doctors and nurses are human and make mistakes, which can lead to catastrophic events in our high-risk industry. Working together, and noting who we are and what we do on surgical caps, will help to create the best environment for safe patient care. OSM Dr. Hackett (roberthackett@icloud.com) is an anesthesiologist based in Sydney, Australia. 7 8 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • O C T O B E R 2 0 1 9

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