1 8 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • O C T O B E R 2 0 1 9
T
he workplace environment at our surgery center is healthy and
morale is high. We have regular pot luck dinners and wear T-
shirts designed by the daughter of one of our employees when-
ever we volunteer in the community. We like each other. A lot.
That wasn't always the case. About 18 months ago, staff members
complained about on-the-job issues to anyone who would listen.
Longtime employees formed negative cliques. They arranged work
schedules to benefit themselves, felt entitled and made it hard on new
staff members with whom they didn't connect, sometimes driving away
the newly hired workers. Things needed to change, so we took steps to
end toxic relationships and develop a team full of togetherness.
Set clear expectations
Staff were feeling bullied, not supported by management and
1
In Need of a Culture Change?
Do away with bullying, complaining and disrespectful behavior.
Staffing
Laura Rowe, MSN, RN
• UNITED IN SERVICE Lakeside Surgery Center's staff teamed up to buy bicycles and helmets for members of a local Boys &
Girls Club.
Laura
Rowe,
MSN,
RN
