Outpatient Surgery Magazine

8 OR Excellence 2019 Program THURSDAY, OCTOBER 3 Course Schedules 1:00 pm | CELESTIN D | Welcome to OR Excellence 2019! 1:15 pm | CELESTIN D | Join the Mandatory Surgical Smoke Evacuation Movement One facility at a time, one state at a time, the battle for smoke-free ORs is being fought at the local level. Get an update on mandatory smoke evacuation legislation from AORN's senior manager of government affairs — and hear from OR leaders just like you who've taken matters into their own hands by lobbying their state lawmakers and their surgeons. This informative and inspirational session will show you what you can do to fight one of the largest unaddressed health hazards facing OR staff today. Jennifer Pennock, AORN Government Affairs, Denver, Colo. (left) Melony Prince, BSN, RN, CNOR, Littleton (Colo.) Adventist Hospital, Littleton, Colo. (center) Janelle Casanave, RN, Kaiser Permanente, San Jose, Calif. (right) 2:15 pm | CELESTIN D | 25 Ways to Improve Your Patient Experience Scores Whether you work in an ASC or a hospital, reimbursements and your facility's reputation are based on what patients think about the care they received. Learn about the gestures, both big and small, that ensure patients leave happy and satisfied — and spreading the word about your high-end service. Callie Craig, MS, BSN, RN, CNOR, Integris Health System, Oklahoma City, Okla. (left) Stacey Decker, MS, BSN, RN, CPAN, Integris Baptist Medical Center, Oklahoma City, Okla. (right) 3:15 pm | CELESTIN FOYER - 3RD FLOOR | Coffee Break 3:30 pm | CELESTIN D | How to De-Escalate Workplace Conflicts You can calm any angry, reactive person — be it a surgeon, a patient, a colleague or a vendor— in seconds using a reflective listening technique called Affect Labeling, according to master peacemaker and mediator Douglas E. Noll. Douglas E. Noll, JD, MA, Clovis, Calif. 4:30 pm | CELESTIN D | Solving Five Persistent Staffing Challenges Break abuse. Excessive turnover. Late days and overtime. Personality conflicts. Here's how to cultivate a predictable, productive, civil, team-oriented workplace environment. Ann Geier, MS, RN, CNOR, CASC, Surgical Information Systems, Alpharetta, Ga. 5:30 pm | Wine Tasting in the Exhibit Hall Treat your taste buds, network with colleagues and see new technology at our annual wine tasting on Thursday night. This event has been a favorite of ORX attendees for 10 years running! ORX 2019 attendees can search "ORX Conference" in both the Apple App Store and the Google Play store to download the app. The app icon will look like this: To login to the app, please use your First Name (must match first name on your registration) and your AORN ID (ID number can be found on your attendee badge). The ORX mobile event app will have up-to-date program information, such as session times and locations, speaker information, sponsor and exhibitor information, conference evaluations, and more. In order to receive continuing education credits, attendees must complete and submit the conference evaluation via the ORX mobile app. ORX Mobile Event App Information

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