6 4 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • S E P T E M B E R 2 0 1 9
keep their team's morale high. The staff scavenger hunt —
dubbed "Medical Detectives" — is just one of the many exam-
ples. Clues are displayed on a centralized bulletin board and the
first staff member to find the item that corresponds to each
clue wins a prize, which varies from movie gift cards to a basket
full of goodies. The effect of events like Medical Detectives per-
fectly encapsulates The Surgery Center's approach to patient
satisfaction. As Cindy Wiersema, RN, BSN, the facility's director,
puts it: "Give your employees something to smile about, and
that smile will reflect onto your patients."
• Passports for the pint-sized. Peri-oper-
ative services at Children's Hospital
Colorado in Aurora recently garnered the
highest patient satisfaction scores the
organization has seen in the past decade
thanks to creative ideas like the proce-
dural "passport," which is an innovative
approach to the surgical journey.
"Patients receive a 'passport' when they
check in, and staff sticker and sign the
passport as the patient moves from the
pre-op to the post-op phase of care," says
Tammy Woolley, RN, MS, MBA, CNOR,
CSPM, NEA-BC, the hospital's director of
perioperative services.
• 'What Matters Most.' In the world of high-volume outpatient
procedures, the last thing you want is to make patients feel as
though their individual needs don't matter. To ensure staff
• STICKER STAMPING Pediatric
patients get their "passport" stamped
with fun stickers like the Anesthesia
Bear as they make their way through the
surgical journey.
Children's
Hospital
Colorado
