Outpatient Surgery Magazine

OR Excellence 2019 Awards - September 2019 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://outpatientsurgery.uberflip.com/i/1164519

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Page 59 of 144

one part of the equation. You still need to receive high marks on every aspect of the care you provide. Here are some of the personal touches that make Lakeland one of this year's award-winning facilities. • Child-friendly options. Near one end of its pre-op area, Lakeland has a designated area for children who are awaiting surgery, which works wonders for both the kids and their parents. The room has a plastic Fisher-Price table, a toy chest and some children's books. Pediatric patients are also given a soft toy, so they don't bring their own toys into the OR, and they're awarded a certificate for being brave and doing well following their procedure. Lakeland also has iPads with a Hulu subscription available (for all pediatric and adult patients) so children don't waste one of the most critical commodities for modern parents: cellular data. • Aromatherapy. Instead of automatically using an IV or oral antiemetic any time a patient is prone to PONV, Lakeland introduced aromatherapy in the PACU. "We'll ask the patient, 'Would you like to try some aromatherapy?'" says Ms. Williams. "Then we give them a choice of different scents like lavender or peppermint or orange." Lakeland uses bottles of aromatherapy oils, and dips the oils onto cot- ton balls, which are kept in a little cloth bag that's pinned to the patient's gown. Patients can then pull up the bags to their noses and sniff the oil whenever they feel a bit nauseous. But patients aren't the only ones who benefit from the use of aro- matherapy. In the busy GI unit, there's an aromatherapy machine at the nurses' station that dispenses a calming lavender scent. The logic behind the staff-centered aromatherapy: The calmer the staff, the more satisfied the patients. • Personal outreach. Every facility is bound to have at least a few patients who aren't 100% satisfied with their overall experience. Lakeland targets this faction with personal outreach from high-level 6 0 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • S E P T E M B E R 2 0 1 9

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