Outpatient Surgery Magazine

Patient Experience - June 2019 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://outpatientsurgery.uberflip.com/i/1131499

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Page 8 of 112

J U N E 2 0 1 9 • O U T PA T I E N T S U R G E R Y. N E T • 9 A few months ago, my staff came to me with a rather odd request. They wanted to convert an empty room off of the surgery area into a relaxation room, a mini-retreat where they could sink into a massage chair, listen to music and breathe in essential oils during their lunch or break times. Their idea was that 1 staffer at a time would sign up for a 15-minute private slot on the whiteboard outside the 10x10 room. We agreed, and let staff design the space, which had once served as our lithotripsy waiting room. They chose darkening curtains and blinds for the window, a curtain to cover the elevator door, and a cou- ple floral prints and a neutral paint color for the walls. They pitched in for a shelf, an aromatherapy diffuser, a medicine ball, a few free weights and an exercise mat. The hospital foundation graciously donated the massage chair, which cost a couple thousand dollars. At first, I thought it was the craziest thing ever, but as a leader, you have to understand what makes your staff tick, especially millennials, who want to work hard but also want to have a say in their workplace environment. We have but one rule: Use the relaxation room responsi- bly and always put patients first. So far, so good. Lisa Noble, MSN, RN Community Hospital Anderson Ideas Work P r a c t i c a l p e a r l s f r o m y o u r c o l l e a g u e s That • QUIET OASIS A massage chair is the centerpiece of the relaxation room that the OR staff at Community Hospital Anderson (Ind.) requested and helped design. Staff sign up to use the relaxation room on a dry erase board that hangs on the wall outside. Anderson, Ind. lisa.noble@ecommunity.com UNWIND + DESTRESS The Ultimate Staff Relaxation Room

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