Outpatient Surgery Magazine

Patient Experience - June 2019 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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Page 48 of 112

your staff with rewards and recognition. At Geisinger, they set turnover time goals. They take an average of what the turnover time is per service line and then take a 10% reduc- tion in that number and that's the goal for that service line. They then post the room turnover times daily on the communication huddle boards at the OR control desk, so that the teams can see how they're doing. The top performing teams that exceed their goal for the service line that they're in that day receive gift cards for the cafeteria and coffee stand inside the hospital. Their names are also posted on the huddle board for all to see. "It gets them engaged in what we're doing," says Ms. Soloski, whose teams at Geisinger cut the turnover time from an average of 38 min- utes to an average of 35 minutes across all service lines. "Who doesn't love a little bit of healthy competition? And who doesn't love a free cup of coffee?" 8. Sustaining faster turnovers To keep your turnover times crisp not just today, but for months to come, you must also address your organizational culture. This means investing in human factors such as the initial buy-in of key team members and soliciting frequent feedback with positive reinforcement, says Dr. Ninan. Remember that everybody on the team plays a role in reducing turnover times. It's usually an evolving process, as facilities continue to look for ways big and small to trim turnover times without sacrific- ing quality care. OSM J U N E 2 0 1 9 • O U T PA T I E N T S U R G E R Y. N E T • 4 9 • HEAD STARTERS A scrub tech can help give housekeeping a head start in turning over the room by starting to gather up the trash. Pamela Bevelhymer, RN, BSN, CNOR

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