T
he patient was saying
all the right things, but
something about the
way she was acting
seemed off. Turn on
your observers, thought the recep-
tionist. It's the motto of every staff
Daniel Cook | Executive Editor
How Are You Improving
The Patient Experience?
Your facility's future success hinges on meeting growing
expectations for high-quality, compassionate care.
• ALL SMILES Patient satisfaction
is considered a key indicator of
the quality of care you provide.
Pamela
Bevelhymer,
RN,
BSN,
CNOR
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