1 p.m. Join the Mandatory Surgical Smoke Evacuation Movement
One facility at a time, one state
at a time, the battle for smoke-
free ORs is being fought at the
local level. Get an update on
mandatory smoke evacuation
legislation from AORN's senior
manager of government affairs — and hear from OR leaders just
like you who've taken matters into thier own hands by lobbying
their state lawmakers and their surgeons. This informative and
inspirational session will show you what you can do to fight one
of the largest unaddressed health hazards facing OR staff today.
Jennifer Pennock, AORN Government Affairs
Melony Prince, BSN, RN, CNOR, Littleton (Colo.) Adventist Hospital
Janelle Casanave, RN, Kaiser Permanente, San Jose, Calif.
2 p.m. 25 Ways to Improve Your Patient Experience Scores
Whether you work in an ASC or a hospital,
reimbursements and your facility's
reputation are based on what patients
think about the care they received. Learn
about the gestures, both big and small,
that ensure patients leave happy and
satisfied — and spreading the word about your high-end service.
Callie Craig, MS, BSN, RN, CNOR, Integris Health System, Oklahoma City, Okla.
Stacey Decker, MS, BSN, RN, CPAN, Integris Baptist Medical Center, Oklahoma City, Okla.
3 p.m. BREAK
3:15 p.m. How to De-Escalate Workplace Conflicts
You can calm any angry, reactive person — be it a
surgeon, a patient, a colleague or a vendor— in seconds
using a reflective listening technique called Affect
Labeling, according to master peacemaker and mediator
Douglas E. Noll.
Douglas E. Noll, JD, MA
4:15 p.m How to Conquer 5 Persistent Staffing Problems
Break abuse. Excessive turnover. Late days and overtime.
Personality conflicts. Here's how to cultivate a
predictable, productive, civil, team-oriented workplace
environment.
Ann Geier, MS, RN, CNOR(E), Outpatient Surgery Editorial Board
THURSDAY 10/3 2019 COURSE SCHEDULE
5
5:15 p.m. Wine Tasting in the Exhibit Hall
Treat your taste buds, network with colleagues and see new technology
at our annual wine tasting on Thursday night. This event has been a favorite
of ORX attendees for 10 years running!
