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Trinity Surgery Center in San Jose, Calif., is heavy on warm, blue
lighting and modern light fixtures, sleek trendy furnishings and
clean, movable glass partitions. The minimalist design has a
Silicon Valley vibe and creates a spacious, inviting appearance
that helps alleviate the anxiety many patients feel as soon as they
step foot in a surgical facility.
James Petros, MD, MBA, the center's managing partner, based
the design in part on common patient complaints heard during his
time at other facilities, the little things that tended to impact satis-
faction scores regardless of how well surgeries went. "An over-
crowded lobby was one of them," he says. "That ramped up anxi-
ety in patients who were already on edge about undergoing sur-
gery."
The facility's 300-square-foot lobby was designed specifically
with this complaint in mind. "We created a more open and spa-
cious waiting area," says Dr. Petros. "The check-in desk is now
segregated from the common area to increase patient privacy."
Modern Amenities Make Positive Impressions
• SLEEK LINES Trinity Surgeon Center has the look of a facility primed to capitalize on the potential of outpatient spine.
Trinity
Surgery
Center
PATIENT-PLEASING DESIGNS
