injuries. That's right, on average, we injured every employee twice.
Staff were subjected to back, shoulder and repetitive stress injuries.
They broke their hands on the washer racks and smashed fingers
between case carts. Last year, we did not have a single missed-day
work injury.
• Make reprocessing a career, not a job. We had a huge human
resources problem in our reprocessing department. A position would
come open and we would not have a single applicant. And we had
plenty of vacancies — we had 100% turnover within 1 year. Part of the
problem was that we didn't consider reprocessing to be a professional
position. We paid techs less than our environmental services depart-
ment, less than starting wages at McDonald's.
All that's changed. Our pay rates are some of the highest in country.
