That engagement begins right
from the start. The OR nurses go
into pre-op and see the patients
to make sure everything is ready
to go before surgery and that
there aren't going to be any
delays.
They also ask the patients
about any anxiety they may be
experiencing and if there is any-
thing special that they can do to
help alleviate that anxiety.
"Sometimes we'll tell them they
can bring their headphones in
and use them in that area," says
Ms. Byrd. "Anything that is going
to make their experience better."
Walking the walk
As the director, Ms. Byrd doesn't
just talk the talk, she walks the
walk just like her staff members.
She does rounds, sees every
Serious.Medical.Seating.
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through more than a handful
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this by far was the most
assuring one."
— Mike Morsch
