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Orca Health
Patient experience platform
As physicians, our online reputations are more important than many of
us might realize or perhaps would have expected a few years ago. This
platform from Orca Health is designed to increase patient understand-
ing about procedures and treatments, improve compliance with post-
op care plans, and potentially provide a big boost in patient satisfac-
tion and retention. Physicians can subscribe to this service (orca-
health.com), which provides a free downloadable app for patients,
with instructional videos intended to be used at the point of care, as
well as hundreds of videos that show them how to do the rehabbing
exercises they've been assigned. Physicians can also upload handouts,
which, because they're digital, you won't have to worry about patients
losing. The platform even tracks adherence to the home exercise pro-
gram. It also asks patients how likely they'd be to recommend their
doctor to friends or family. And if their answer meets a certain thresh-
old of positivity, they're invited to leave ratings on one or more of the
rating websites. In a highly competitive environment, that sounds like
a great way to really boost your online presence.
